Head - IT Operations - eCommerce

We are a leading, professionally managed Executive Search organization engaged in identifying Senior Talent for our clients who are World-Renowned MNCs & Indian Enterprises across diverse verticals. We do placements across functions and across India.

Our clients are a Leading, Fast-Growing Ecommerce organization based in Mumbai. They have profitable & growing global operations.

Our clients are looking for an accomplished IT Professional based in Mumbai to take ownership of all IT Operations & functions. Will be a part of the Senior Leadership Team and report to the Business Head.

Ideal candidates must be able to demonstrate a high degree of initiative, ownership, and integrity and possess a strong entrepreneurial drive and vision.

Job Profile

1. Define & lead the corporate technology and architectural strategy for high-volume business operations. Design a 2-year strategic plan to meet the business objectives. Identify and develop/acquire the technology needs of the organization

2. Provide leadership to the IT Team and manage & monitor all IT functions/matters including the development of modules, infrastructure, storage, and resolution of customer queries. Developing and implementing IT policies & strategies that support business objectives

3. Manage IT infrastructure for all locations; manage 24x7 IT Help desk

4. Create and maintain IT documentation

5. Fulfill IT requirements and support smooth business functionality to business users spread across all locations

6. Provide timely responses to stakeholders on new Technology, solutions, project status, and intimation on every service break

7. Address performance bottlenecks and ensure at least 99% uptime for business applications

8. Identify software development needs and develop relevant solutions through the in-house team

Manage overall solution design, migration, customization, and mapping business requirements. Give the required signoffs and ensure Production delivery within the agreed timelines.

9. Arrange resources, track project status, ensure team compliance, and facilitate external and internal audits.

10. Recruit, build, and motivate the IT team to exceed business expectations

11. Administer Budget & Cost controls, Vendor management, Security, Risk Governance, and Compliances

Candidate Profile

1. Education: Graduates / Post-Graduates in IT

2. Should have 15+ Years of experience in handling IT of service organizations.

3. Must have led a team of at least 10 members.

4. Excellent interpersonal, written & oral communication skills.

5. Proactive approach: Ability and readiness to have a hands-on approach and execution when necessary of any responsibilities of the IT function when required

The position is expected to be closed in the next 4 weeks.

Our clients offer excellent salaries and career growth prospects.

If interested, please mail your Resume giving Ref: HR, NB.

Kindly also provide the below information:

1. Name of Institute and Year of completing your graduation / post-graduation:

2. Name of your current organization:

3. Products/services offered by your organization:

4. Annual turnover of your organization:

5. Number of branches of your organization:

6. Total headcount of your organization

7. Your current designation:

8. Your current KRAs:

9. The total number of years of experience in IT hardware & infrastructure:

10. Details of Programs/modules/software developed by you and your team:

11. Number of years, if any, in Ecommerce organizations:

12. Number of years of experience of Heading - IT Operations:

12. Who do you report to:

13. Size of the team reporting to you:

14. Your current CTC (Fixed + Variable) (lakhs, per annum):

15. Your expected CTC (Fixed + Variable) (lakhs, per annum):

16. Joining time if selected:

17. Your availability date/time for the interview:

18. Your current suburb of residence in Mumbai:

19. Your willingness to work in Mumbai Western Suburbs:

20. Your contact/mobile number:

21. Number of years of experience in heading IT operations of an organization:

22. Detail/s of any major achievement/s in your career: