Head - IT Operations - Application Management Services

Operation and Maintenance of IT Services and Support across the locations

IT Support and Service Desk Management, Performance Monitoring, Reporting

SLA Management - Internal / External

IT Assets Management

Monitoring and Controlling of Application Management Services - Internal and External

IT Procurement related to O & M

Vendor and Contract Management related to O & M

Collaboration with Finance and Procurement for keeping track of commercial activities

Managing team of IT Support and Service Executives

Collaboration with various Business functions for timely resolution of IT Support and Service related issues

Defining processes, updating the same and monitoring the compliance in Operations and Maintenance

The persons should have fair knowledge and understanding of SAP systems architecture and services apart from his experience in Operations and Maintenance of IT Infra and Applications.

Qualification - B Tech / BE from premier institute in IT, CS, EXTC.

Experience - 8 to 14 years (Age should not exceed 40 years)