Head IT Infra - Manufacturing Firm
IT Operations & Support :
- Manages day to day IT operations of Datac entre Infra with a structure, process-oriented approach
- Responsible for all Infra domains such as Server, storage, backup, Virtualization, Linux, Cloud Infra, Windows Server, Network, 0365, End User Assets & Support, Security Hardware & tool, Connectivity, Video Conferencing etc.
- Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements etc.)
- Manage SAP Infrastructure Production environments
- Ensure ITIL standards and process are implemented and followed
- Maintain IT Infrastructure components at very high reliability, availability and fault tolerance
- Proactive system performance monitoring and capacity planning
- Responsible of Implementing incident, problem and change management process and support the service on day-to-day basis as per defined SLAs. Ensure Root cause Analysis and permanent fix for problems.
- MIS reporting of IT operations, IT support and IT Infra.
- Responsible for complete Vendor Management & Manage 3rd party vendors in areas (Procurement, Contract, billing, compliance, support, SLA etc.)
- Responsible for complete IT Budget Planning and Management
- Responsible for complete IT operations, Uptime & High Availability
- IT operations & Governance structure for all Infra Areas
- Responsible for complete Business Continuity plan and Disaster Recovery Responsibilities
IT Operations & Support :
- Manages day to day IT operations of Data centre Infra with a structure, process-oriented approach
- Responsible for all Infra domains such as Server, storage, backup, Virtualization, Linux, Cloud Infra, Windows Server, Network, 0365, End User Assets & Support, Security Hardware & tool, Connectivity, Video Conferencing etc.
- Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements etc.)
- Manage SAP Infrastructure Production environments
- Ensure ITIL standards and process are implemented and followed
- Maintain IT Infrastructure components at very high reliability, availability and fault tolerance
- Proactive system performance monitoring and capacity planning
- Responsible of Implementing incident, problem and change management process and support the service on day-to-day basis as per defined SLAs. Ensure Root cause Analysis and permanent fix for problems.
- MIS reporting of IT operations, IT support and IT Infra.
- Responsible for complete Vendor Management & Manage 3rd party vendors in areas (Procurement, Contract, billing, compliance, support, SLA etc.)
- Responsible for complete IT Budget Planning and Management
- Responsible for complete IT operations, Uptime & High Availability
- IT operations & Governance structure for all Infra Areas
- Responsible for complete Business Continuity plan and Disaster Recovery Responsibilities
IT Infra Architecture & Project Management :
- Understanding and developing the whole Data center enterprise architecture
- Develop, Enhance IT Infra Roadmap, solutions (As is Vs to be)
- Must be able to manage large and complex projects and complete program management of team
- Responsible for working with different partners/vendors to suggest best cost effective and business efficient technology to maintain scalability and performance
- Continuously work to improve infrastructure architecture and integration of various elements to keep environment relevant to market trends and business needs.
- Build partnerships with Data Center Infra and Cloud Solution providers
- Recognize the emerging technology trends and ensure Data Center / Cloud Infra are implemented to secure the ever-changing landscape
- To stay current with technological developments happening in Industry and Responsible for complete IT Infra Life cycle Management, New Technology Acquisition or Technology Refresh as per Industry latest Standards
- Responsible for IT Policies and Procedure creation, review and update as per latest standards
Cloud Management :
- Act as Internal Solution architect for all cloud initiatives
- Strong knowledge in Cloud Migration topics including lift and shift
- Experience in handing Critical Migration projects of On premise Architecture to suitable Cloud Architecture
- Support Cloud Infra production environment post go live
- Develop, Enhance / Security Roadmap, solutions (As is Vs to be) for both IT & OT Security
- Evaluate & Implement Cyber Security/Information Security solutions in line with Market trends & Business Requirements
- Recognize the emerging technology trends and ensure cybersecurity controls are implemented to secure the ever-changing landscape
- Build partnerships with Security products Vendors and Security Solution providers
- Manage Major Security incidents, issues or problems
- IT Infrastructure stability and effective cybersecurity management using proactive monitoring mechanism
- Support the Internal IT Team in ensuring identified Security control gaps are understood and remediated
- Responsible for Complete IT Security Awareness program for the complete Organization
IT Security Risk Management & Governance :
- Strong Review and Governance structure for Security Operations and regular security operations Review
- Review of IT Team & Business teams related systems & processes to ensure they are aligned with Information Security policies and process
- Understand key cybersecurity considerations in relation to the Applications and Infra platforms, Including Cyber Security Risks & Controls
- Perform Security Risk Assessment on IT Infrastructure, Application, Cloud and New Requirements
- Prepare Security Risk Dashboard & Publish to Stake holders, Track Risk Remediation & Ensure Remediation
- Ensure participation in Management forum and provide update on security posture of the Organization
IT Audit & Compliance :
- Ensure Internal/External Audits are carried out as per Schedule
- Coordinate with Teams during Audit
- Collect, Review and submit the evidence from teams to audit within Agreed timelines
- Follow up on post audit remediation and closures of finding
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