Head - IT Infrastructure

Role: Head IT Infrastructure

Location: Mumbai

Reporting to : Chief Financial Officer

Educational Qualification and key experience:

- Graduate in engineering/MBA

- 10 – 14 years of managing IT Infrastructure including Infrastructure, Networking, Application Development and Deployment

- Should have an ability to understand and execute multiple new initiatives including initiatives around digital marketing and consumer experience

Job Summary:

This position will oversee the enterprise information technology organization that includes IT Infrastructure (covering end user computing, storage and servers, network infrastructure, data center/hosting, security, communication infrastructure including land and mobile telephony, video conferencing), Application Development, Enterprise Resource Planning, Project Management and New technology introduction where relevant.

Responsibilities:

- Assess overall information technology operations; oversee the design and implementation of new applications and changes to existing systems and software; evaluate and procure new hardware and software to meet enterprise needs.

- Lead the technology and project management aspects of the next phase of implementation of the ERP system chosen by the Company

- Manage the day to day activities of the IT team and instituting controls to ensure smooth and effective service to the IT function’s internal and external customers.

- Develop and maintain the information system security covering telephony and core network infrastructure.

- Make decisions on funding priorities, requests for staffing, major technology issues, and new operational initiatives.

- Research and recommend strategic and tactical plans, with an emphasis on innovation, regarding information technology systems, telecommunications, and technology initiatives to the management.

- Enhance IT responsiveness as well as business performance by optimizing critical IT service management processes and provide real-time visibility into infrastructure performance

- Institutionalize knowledge and methods to enable continuous improvement, performance gains, and consistency.

- Recommend, maintain, make available, and enforce approved policies, standards, practices, and security measures related to the infrastructure to ensure effective and consistent information processing operations and to safeguard information resources.

- Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures and allocate resources accordingly.

- Assist the Commercial / Finance / Sales & Marketing teams in eCommerce and Digital Marketing / Social Media initiatives

- Position the organization's IT assets for the future.

- Stay abreast of new trends and innovations in the field of information technology.

- Review and recommend vendor proposals and contracts.

- Develop annual IT budgets and monitor their expenditure.

Education Qualifications:

- Bachelor's degree in information technology field or equivalent experience/MBA.

- 12-15 years of progressive experience with 5 years of executive level experience within a medium to large organization that has a complex information technology operation.

- Certification in project management and various information systems platforms

Knowledge:

- Knowledge of operations, services, and activities of a comprehensive information technology department.

- Knowledge of in-house developed and commercial off-the-shelf software applications, networking, and data management strategies.

- Ability to effectively manage vendor contracts, Service Level Agreements, and relationships.

- Ability to recommend and approve major contracts for information technology services.

- Ability to analyze problems, identify alternative solutions, and implement recommendations in support of goals.

- Ability to implement software and system upgrades or change projects.

- Knowledge of project management and implementation.

- Strong leadership skills including the ability to create a culture conducive to selecting, developing, retaining, evaluating, and motivating skilled and cohesive teams.

Skills & Ability:

Strategic Relationship building and negotiation skills

- Good planning and organizational skills

- Strong business acumen

- The ability to inspire, motivate and lead a team

- Initiative, drive and enthusiasm

- Excellent people skills and interpersonal skills

- Ability to communicate clearly and concisely, both orally and in writing; public speaking skills

- Ability to simultaneously coordinate multiple projects and complex tasks while meeting deadlines