Head - IT - Digital Technology - Health Insurance

Role: Head IT - For a Health Insurance Leader (Part of Multi Billion Dollar Group)

Accountability :

- Provide strategic leadership for the development and sustenance of the overall IT processes in order to support the organizational goals.

- Initiate and guide the development of overall plans and direction for IT projects.

- Plan and prepare annual goals and monitor progress

- Actively participate in strategic business planning sessions of the Company and attend regular management meetings

- Evaluate the impact of technology and deploy strategic solutions from an existing and new business standpoint

- Define and Control the Key Metrics within the function- Headcount, Efficiency, Quality and ensure efficiency is improved whilst maintaining quality

- Ensure SLA compliance through quality checks

- Ensure project and other IT-related issues are raised on a timely basis and resolved at the appropriate levels.

- Provide consultation to the business on automation opportunities.

- Establish guidelines to deliver services provided by the Data Centre and Network Infrastructure according to the Service Level Agreements.

Instill a culture of technological transformation and innovation in order to provide cutting edge solutions and facilitate in building a differential brand entity for the organization :

- Provide impetus and create a platform to leverage on technological advancement

- Institutionalize and Benchmark best practices globally

- Drive and lead initiatives internally

Identify & manage IT related risks to ensure efficiency and effectiveness of operations, safeguarding of tangible or intangible assets, accuracy & integrity of data :

- Establish and implement a robust framework across all IT operations & systems

- Establish IT governance structures to ensure compliance to set IT policies, standards and procedures.

- Present these strategies before the Leadership team and ensure implementation of the suggestions given by the committee.

- Through consultative and collaborative approach lead the development of a framework with policies, processes, tools/ resources/ management and communications to communicate consistent risk categories & risk definitions for IT related Risks for various Functions.

Ensure on-time & within cost delivery of IT functionality :

- Negotiate and ensure cost inventories

- Ensure a mechanism for sustained delivery as per the company requirements

Provide inputs for Forecasting and Budgeting with respect to the IT team :

- Prepare and seek approval for the budget for the IT Function

- Actively seek cost efficiencies in order to ensure adherence to Budget

Ensure skill development and knowledge continuity for the IT section :

- Lead and develop management team

- Ensure performance, productivity and capacity utilization

- Direct layout of a formal employee training process.

- Facilitate leadership development and talent management

- Crystallize team roles and responsibilities.

Rajbir