Description:
- Identify end-user needs and behaviour through research, observation, interviews, surveys, analytics, and user testing.
- Define requirements for a brand-aligned user experience.
- Lead teams to create and deliver high-quality design experiences.
- Transform user experience
- Support development of innovative new business models
- Develop new products and categories
- Drive design standardization across the organization
- Represent design at top level of the organization including CEO leadership meetings and board meetings.
- Spread design by creating a common language and set of practices across organization
- Transform the design team through training & development
- Develop design team skills, supporting regular conference visits for different skill sets
- Nurture a thriving community of designers through monthly town halls
- Represent the brand on public platforms
Background:
- Extensive design experience (15+ years) in either design-led organizations or agencies
- 10+ years' experience in positions of design leadership with proven track record
- Masters in Design from a Reputed Institution
Skills :
- Commercial fluency
- Capable of creating comprehensive metrics systems across multiple products, consumer journeys, and teams. Ability to link design and commercial metrics and convey insights to peers.
- Leadership and community building
- Ability to manage diverse team consisting of multiple disciplines and spread over multiple geographies. Ability to forge strong sense of connection between the team and other departments.
General management:
- Comfort with basics of running a large department (eg, hiring, team prioritization, and allocation, budgeting).
- Compelling communication skills
- Aptitude for convincing others (internally and externally) of the value of their ideas.
- Ability to represent the brand in public domain - PR events and press conferences.
- Demonstrable design talent
- Evidence of design ability-for example, 2+ top-tier design awards in order to bette attract strong design talent. Ethnographic skills also valuable to understand quickly and effectively the potential for design in organization; experience with 3+ organizations preferred.
Mind-sets:
- Outside-the-box thinking
- Demonstrates ability and willingness to develop innovative, exciting solutions to business problems. Possesses passion to challenge status quo and find new solutions.
Humility - Takes collaborative approach required to understand organizational problems. Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust.
Customer centricity - Is fascinated with how users experience products and services and has a hunger to improve those experiences.
Ambition - Possesses significant personal and professional drive to improve standing of design internally
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