Head - Insurance Operations

Key Responsibilities:

- Ensure high quality and consistent delivery of the contracted outcomes in the Insurance Operations space:

- Identify and realise productivity improvement(s) in the delivery of contracted outcomes.

- Client relationship management through active and regular engagement.

- Active contribution in evaluating potential client processes in the bidding/sales process.

- Smooth & efficient on-boarding of new clients/processes.

- To oversee the general administration of the organisation including vendor management, financial reporting & audit, payments, contracting and Regulatory compliance.

- Liaison with support functions within (Legal, HR, IT Infra, ISMS, Audit etc) to ensure smooth functioning.

Candidate Requirement:

- 15+ years of experience with leading and managing Insurance operations functions (multiple location & multiple processes) in Insurance; in-depth experience in one of the lines of insurance Life or General is a must.

- Should have led or actively contributed to setting up or restructuring of operations function.

- Have had hands-on experience with (re)designing processes, developing SOPs and identifying best practices; experience in process audit will be valuable.

- Should have exposure to relevant technology set up for e.g., implementing workflow systems, basic automation tools etc.

- Should understand applicable quality and productivity frameworks like TQM, Six Sigma, ISO Standards, Kaizen.

- Exposure to operations of digital products or platform will be an added advantage.

- Masters degree in business administration (MBA, pref. Operations) or equivalent degree.

Location: Chennai