Head - Insurance Delivery - Financial Services Firm

Industry - Insurance

Job Type - Permanent

Job Description

- Exciting role to lead the Insurance operations team of a Global Financial services organization based out of Chennai

Client Details

- Exciting Opportunity to work in a leadership role and establish a new process from scratch for the entire group with one of the leading captives in the India. The role has business and client ownership and will play a key role in the organization's success.

Description

- Initial to End to end to process management onshore/ offshore

- Initially taking on management of Offshore operational resources in Chennai and Lucknow

- Responsible for improving Turnaround time, Active time, Customer Satisfaction

- Increasing and driving more work offshore

- Implementing RPA and other automation

- Working with IT to deliver customer innovation - eg new "Digital" processes for our clients

- Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients

- In time, taking on management of Onshore Operational resources

Profile

- 15 years + operational management experience

- Hands on knowledge of Insurance delivery, claims, underwriting etc

- First-hand experience of RPA and driving Lean change a strong advantage

- Onshore / offshore operating structure, including responsibility for managing significant teams based outside India (preferably UK or US)

- Track record for delivering end to end process improvements and transformation, including offshoring of complex processes

Job Offer

- Leadership role, with end to end ownership from a delivery standpoint

- Strategic role, complete involvement in Robotics and automaiton initiatives

Contact - Akida Wahi

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