Head - Information Technology - BPO

Education

Postgraduates & Graduates from all streams can apply

Key Skills

- IT infrastructure manager, ITIL, Incident Management, Change management, Process Re- engineering, Organization Design, Stakeholder Management, Data Center , Process automation and constant improvement.

Skills:

- Impeccable Verbal and Written Communication skills in English

- Adept in IT Infrastructure Management and Technology Resource Administration.

- Proficient in monitoring incident and management of associated IT Infrastructure across the multiple co-locations

- Proven record of analyzing processes & workflows, assessing their efficiency, relating to business plans & goals, and suggesting re-engineering / simplification solutions

- Deft in customer interaction & negotiation, creating & enhancing processes, quality assurance

- Proactive in assessing training & development needs and effectively aligning the programs with business objectives

- Strong problem-solving skills, confident decision making based on extensive experience enables effective solutions that positively impact customer satisfaction & operational costs

- Adroit to deliver contractual SOW (Scope of Work) at lowest cost & highest efficiency

Job Responsibilities:

- Managing IT Dept who support 300 Users

- Organizing the structure of IT Dept

- Implementing IT process for smooth function of IT

- Maintaining a Control Point in Asset Management

- Managing Security Audit by Third Party

- Creating IT Security Policies

- Capacity Management of Server

- IT Budgeting

- KRA & KPI for team to achieve Business Goal and for building their future

- End User Support Management

- Vendor Management

- Providing training to IT Team

- Automation for Improvement

- Software License Management

- Server Backup Management

Job Timings - 6:30 pm to 3:30 am (Fixed shift)

Fixed Saturday-Sunday Off