Head - Information Technology

Requirements:

- A systematic debugging and problem-solving methodology

- Proven working experience as an IT manager or relevant experience

- Experience in network administration, installation and configuration

- Knowledge of technical management, information analysis, and various hardware/software systems

- Standardize equipment acquisition process: identify and vet vendors, create formal system for employee equipment requests

- Manage IT staff and assist in recruitment and training

- Optimize current conferencing system

- Design and develop systems and policies to ensure high availability of all office systems and tools

- Optimize UPS system to ensure zero downtime for the office

- Ensure general office network is up to par

- Ensure security and high-availability of our data and networks

- Design and develop systems and policies

- Has scaled an IT Support team from supporting 500 people to 2500 people

- Someone who can make the right tradeoffs between being perfect and being productive

- You can take direction on what needs to be done, but you're self-directed and complete your work without someone looking over your shoulder

- When there is something in between you and your goal, you do what it takes to learn, solve problems, and just make things happen

- Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack

- Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs

- Ensure Licensing Management

- Support onboarding / off-boarding employees on corporate systems

- Create and update manuals and documentation

- Analyzes software and hardware needs for the organization.

- Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.

- Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.

- Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.

- Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.

- Coordinates and schedules large-scale software and hardware installations.

- Ensures IS-related projects and tasks are completed within specifications, on time, and within budget.

- Performs other duties as assigned.