Job Description: Role: Head of Human Resources for KPO business. Reporting to BU Head KPO ( CEO and Head KPO Businesses). Functional reporting to Global Head of Human Resources. Responsible for Talent Management, Acquisition, HR Operations, Behavioral Training and Compliance for the KPO businesses Elements of the role are - Provide strategic arm to Business Unit in meeting their HR requirements. This role will liaise with the business leaders and managers and introduce specific HR initiatives and recommend HR solutions aligned to business objectives and strategy. This work includes partnering with business to implement relevant HR operations supporting business growth and people model, managing end to end employee lifecycle along with process improvements. The incumbent is expected to improve organizational design and structure, support change leadership and management coaching. - Partner with business to drive the execution of all components of the employee lifecycle from goal setting, performance management, promotions and internal movements to exits, with a consistent focus on building a high-performing culture of growth and development through effective leadership, communication and feedback - Work with cross-functional Centers of Excellence to facilitate an end to end HR needs for the business pertaining to Talent Management, Performance Management, Talent Acquisition, Employee Relations, Staffing, Succession Planning, Organization Structure and Skills Assessments - Advise leaders on people growth strategies and initiatives to ensure retention and growth of high potential employees (including growth and development plans, top talent programs, organizational change, design and employee communications) - Manage end to end employee life cycle including onboarding for new joiners, confirmation, performance appraisals, grievance handling, employee relations and employee separation - Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience (Attrition Analysis, Early Warning Signals, Retention, Engagement levels) - Manage Soft-Skills and Behavioral training needs working closely with the corporate training group - Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance Skills Required: - Possesses strong communication and interpersonal skills and has the ability to quickly establish credibility and rapport with business leaders to achieve results - Comfortable with ambiguity and being a part of deeply complex strategy discussions - Exceptional instincts around human capital tied to business outcomes - Experience working in an entrepreneurial environment requiring strong multi-tasking abilities - Ability to work in matrix environment driving collaboration and common objectives Experience: 14 - 18 years with last 5 years at a senior level handling large teams Location: Mumbai

Mumbai

Head - Human Resource - KPO 

Head - Human Resource - KPO  ,Job Description for Head - Human Resource - KPO  in Hire and Staffing Solutions in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for Head - Human Resource - KPO  in Hire and Staffing Solutions in  Mumbai for (15-20) years of experience. Apply Now!