Head - Human Resource - BPO

ROLE: Head - Human Resource

Purpose : Creating organisation towards - Best Place to work In-

Reports to: The CEO

Job Summary / Objective

- To institutionalize HR and build credible branding; the best place to work

- To drive and transform the 5000 people agenda

- Change Management and internal/external experiential gain

- Setting a performance-driven organization through transparency, compliance, governance, learning and development, employee engagement and building employer brand.

- Responsible for creating and executing the complete HR framework with the intent of developing highly engaged leaders and enabling them to create a high performance, customer-centric and values-driven organization.

Key Responsibilities

Key Measures of Performance

Strategy

- Co-create the entire people strategy including effective manpower Planning and forecasting system

- Align key business leaders with the strategy and plan of execution

- Work with the Regional / Zonal HR to drive and deliver HR strategy for the business

Business partnership

- Drive a culture of performance, results and positive employee relations.

- Execute reward & recognition strategy within assigned functions.

- Conduct assessments, respond to employee feedback and execute employee engagement.

- Coach leaders on talent management and performance differentiation.

- Ensure the effective deployment of organizational values and play the appropriate role in building the positive culture.

Organizational Design

- Determine organizational structure enabling business requirements

- Propose & deploy structure for assigned channels to ensure the optimum structure that drives business growth

Talent management & acquisition

- Plan and execute the succession planning roadmap for the functions

- Develop tolls/processes enabling career conversations between employee and supervisor / HR

- Develop the sourcing plan and deploy recruitment plan

- Optimize source mix and hiring cost

- Ensuring hiring within agreed TAT

- Ensure flawless execution of staffing processes at all levels within the business and develop staffing strategies to ensure a robust pipeline of quality candidates.

Cost management & MIS

- Manage Budgets, MIS, automation, compliance with processes and administrative activities of the function

- Develop the strategic Human Capital Plan ensuring alignment with the Business Plan and provide organization consulting on key people strategies in support of the business objectives.

- Management Decision Support: provide managers with human capital management information through technology and assist them with using this information.

- Culture, Vision, and Values: facilitate the definition and communication of the organization culture, visions, and values which to guides the decisions and actions of the managers and employees of the organization.

- Responsible for analyzing HR data, identifying problems and recommending viable solutions to management and developing HR manuals.

- Continuous Change Management: act as a change agent to the business and design processes and approaches, which prepare employees for ongoing change and transformation.

- Develop the effective communication strategy and ensure benefits to users.

Rewards & Recognition

- Working with company leaders to implement the recognition and remuneration framework

- Provide inputs for creation of all sales incentive plans

- MIS and reporting: maintaining up to date data, providing regular dashboards, market data positioning reports etc.

- Periodic reviews of the effectiveness of - R&R- programs and suggest improvements.

Employee Engagement and Communication

- Implementing the process supporting a positive employee relations environment through effective communications, policies and practices.

- Align communication and engagement strategies (skip level meetings etc.) to ensure employees are motivated, informed and bought into Company Vision and Goals.

- Implement communication programs that build connect with employees, deliver consistent messages and enable effective dissemination of information across the company and levels through new initiatives using technology.

- Timeliness of process steps and completion

- Accuracy of data and analytics

- Feedback from stakeholders

- Attrition

- Engagement scores

- Cost management

- Hiring TAT

- Succession planning

- Compliance adherence

- Audit outcomes

Key Relationships (Internal / External)

- CEO

- COO

- External service providers (search partners)

Preferred Skill Set

- Analytical and creative problem-solving skills.

- Strong business acumen.

- Ability to work within a matrix environment; balancing the need of multiple client groups.

- Strong bias for action, a keen sense of urgency and the ability to drive results

- Demonstrated ability to positively influence others, particularly leadership development and coaching.

- Ability to deal tactfully and confidently with internal and external customers.

- Customer/client orientation and consulting skills.

Minimum Qualification Minimum Experience :

- Preferably Management Degree with specialization in Human Resources from a Tier 1 / Tier 2 institute

- At least 14+ years of related experience in companies with progressive HR practices/companies within the BFSI domain