Head - Human Capital Management - IT

ROLE AND RESPONSIBILITIES:

HCM head is a full-time leadership role within 3i Infotech ltd., that involves driving staffing fulfilment across business/delivery units which includes end to end demand and supply management, forecasting, bench management, project allocations and utilization. Managing a team by ensuring delivery & retaining the existing customers. HCM Head need to multi-task, take decisions to ensure day to day working of the Business Unit.

Customer:

- Act as a key contact for accounts and monitor satisfaction with existing customers to ensure service delivery.

- Customer and Delivery management for execution of mid and senior level mandates with complete ownership of customer and candidate management

- To maintain relationships with existing and prospective customers to encourage good business relations and networking for future contract opportunities

- To negotiate with the customers regarding business processes, proposals, confidentiality agreement and master service agreement and arrange for execution from the customer

- Act as a channel in highlighting potential business opportunities to the practice group, proactively monitoring, and tracking relevant market developments, tracking people moves, following critical company developments and disseminating the information in a targeted manner.

Sales & Business Development:

- Work with the managed services sales teams to change the mix of staffing engagement to other project / TCO based engagement

- Work on profitable retention of the accounts

- Proactive work with sales organizations on potential sales funnels and manage employee aspirants, profitability proactively

Financial:

- To manage sales & business development activities and work out the best way to ensure that the P&L statement looks healthy

- To ensure payment collection and follow up with customer as per the agreed milestones

- Create annual sales projections to escalate growth on year-on-year basis

People:

- Build talent pipelines for current and future job openings

- Lead, Mentor, and direct recruiters to perform their daily work

- Build a team of competent, motivated people through system of Incentives, Rewards, Recognition, Mentoring,

- Coaching and Training to ensure that employees are highly engaged and contributing to the fullest

- Ensure the Employees are aligned to the 3i brand and are the assets of the organization at our client premises

- Plan and execute job rotation upskill and right skill Employees in a systematic way

DESIRED SKILL :

- A Good People Manager: team oriented, collaborative, diplomatic and flexible

- Demonstrated management and leadership skills with sound business judgment

- Knowledge and expertise in strategy, financial analysis, and project management

- Able to prioritize and execute tasks in a high-pressure environment

- Ability to strategize and solve problems

- Strong leadership and organizational skills

- High order of communications skills, and high degree of self-discipline.

COMPETENCY :

- Takes full professional responsibility, as a functional manager, specialist and is held fully accountable for all decisions taken.

- Simplifier but at the same time things big, take smart risks, is innovative and can think out of the box.

- Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.

- Tolerance to ambiguity and openness to change

MEASURED BY :

- Revenue Per Client

- Client Retention Rate

- Employee Retention rate

- source of hire and time-to-hire

QUALIFICATIONS AND EDUCATION REQUIREMENTS :

Degree with an MBA.

PREFERRED SKILLS (TECHNICAL) :

- Experience using CRM, RTS