Head - HR Operations/People & Culture/HR Business Partner - Startup

Purpose of the role

Our client is a start-up organization in Crowdfunding and Venture into Insurance.

Location: Andheri East (Mumbai)

We are looking for a Head of HR (Operations) People & Culture to support their dynamic and growing business.

Key responsibility is to craft and execute strategies and policies to bring in the best people on board.

Roles and Responsibilities

- Serve as a strategic advisor to the CEO, COO, Co-Founders with respect to employee-related matters.

- Provide leadership & guidance to the department including but not restricted to employee orientation, employee communications, employee recognition programs, training and development, classification and compensation, performance management, and personnel records maintenance.

- Ensure HR plans align with the organization's mission and business objectives.

- Function as a strategic HR business advisor to the executive/senior management of each business unit or specialty group regarding key organizational and management issues.

- Craft and execute talent management strategies to become the employer of choice.

- Research, develop, and implement competitive compensation, benefits, performance appraisal, and employee incentive programs.

- Promote inclusion in the workplace and reinforce our position as an equal opportunity employer

- Redirect and design existing and new employee learning and development programs to improve customer service, ensure employee due process and communications, attract and retain a qualified workforce, and effectively address strategic human resource goals.

- Implement functional HRMS and internal databases across all departments and locations.

- Oversee Benefits, Payroll, and HR Support Services.

- Prepare Budgets & initiate timely implementation of KRA and KPI for each department.

- Track key HR metrics like cost per hire and retention rates to effectively structure benefits programs to attract and retain top talent.

- Ensure effective utilization of resources (materials, budgets, vendors, and people).

- Drive efforts for continuous process improvement.

- Analyze the effectiveness of their HR people, processes, procedures, and tools.

- Ensure timely & accurate reporting by all team members.

- Ensure compliance with organization policies by all team members.

Indicative KRA's

- Effective enforcement of company policies & practices

- Employee turnover and retention

- Employee Productivity

- Cost efficiencies

- Timely & accurate reporting

- Management of certifications like GPTW

- Deliver to COO, CEO & Co-Founders' expectations

Professional Experiences

- Minimum of 3 years experience in Senior HR positions i.e. Senior Manager, General Manager, or above (mandatory)

- Directly reporting to Senior Management.

- Experience in start-ups (mandatory)

- Experience as a Human Resources for a health-tech or a fin-tech company (preferred)

Qualifications

- Bachelor's Degree in Human Resources, Organization Psychology, or related field required

- Certification in PHR, SHRM (preferred, but not mandatory)

Functional & Behavioural Competencies

- In-depth knowledge of all HR functions

- Hands-on experience with HR software (HRMS, ATS, PMS)

- HR strategic planning and execution

- Good understanding of labor laws, compliances

- Excellent verbal and written communication skills.

- Excellent interpersonal and conflict resolution skills.

- Strong analytical and problem-solving skills.

- Multiple stakeholder management

- Entrepreneurial and growth mind-set

- Aggressive targets-orientation

- Ability to deliver in high pace environment

- Dynamic personality