Head - Hospitality & Support

- Experience in overseeing facility management operations, including space planning, maintenance, and vendor management.

- Minimum 5-7 years of experience in senior management roles within the hospitality industry, preferably in 5-star hotels, malls, or high-end service environments.

1. Position Summary & Scope

The Head of Hospitality & Support plays a pivotal role in overseeing the smooth operation of all company owned/leased facilities and real estate assets including guest houses. As part of senior leadership team, lead a team of dedicated professionals to ensure exceptional hospitality, efficient facility management, cost-effective operations and interfacing with external stakeholders, aligned with the company's vision and brand standards.

2. Areas of Responsibility (Key Result Areas)

Facility Management:

- Oversee the maintenance and upkeep of all company-owned & managed facilities, including buildings, factory units, amenities, and equipment.

- Develop and implement effective preventive maintenance programs to minimize downtime and maximize asset lifespan.

- Manage vendor relationships for various facility services, ensuring quality, cost-effectiveness, and timeliness.

- Implement sustainable practices and resource management initiatives to reduce environmental impact and optimize costs.

Infrastructure Management:

- Supervise housekeeping operations for both office and factory premises, ensuring cleanliness and hygiene standards are maintained.

- Coordinate the placement and maintenance of modern design elements to enhance the aesthetic appeal of the office.

- Plan and oversee seating arrangements to optimize space utilization and enhance the overall work environment.

Hospitality Operations:

- Develop and implement hospitality best practices to ensure exceptional guest experiences across all facilities.

- Establish protocols to manage guest reservations, arrivals, departures, and inquiries, providing personalized service and addressing their needs promptly and efficiently.

- Create and maintain a welcoming and comfortable atmosphere in all guest spaces.

- Supervise, monitor and manage cost effective travel management for employees & shareholders.

Shareholder Property:

- Oversee the comprehensive maintenance of Shareholder Properties, ensuring structural integrity, functionality, and adherence to safety standards through regular inspections and proactive upkeep.

- Spearhead initiatives to elevate the aesthetic appeal by integrating modern, new-age technologies, encompassing smart solutions, sustainable practices, and innovative design elements to create a harmonious and contemporary environment.

Environment & Compliance Management:

- Liaise and maintain relationships with local/central statutory authorities & bodies to ensure streamlined and effective administration.

- Oversee compliance with diverse obligations, and develop and implement efficient systems, policies, and procedures.

- Ensure compliance with relevant laws, regulations, and industry standards and collaborate with legal counsel, as needed, to address any legal or compliance issues.

Club Memberships:

- Track membership renewals, ensuring continuous access to premium club facilities for senior leaders.

- Negotiate membership terms, ensuring optimal benefits and privileges for the leaders.

Budget Management and Reporting:

- Develop and manage detailed budgets for facility maintenance, hospitality operations, and staff expenses.

- Monitor expenditures, identify cost-saving opportunities, and report on budget performance to senior management.

- Develop and implement strategies to optimize resource allocation and achieve cost-effectiveness.

Team Leadership and Development:

- Lead and motivate a team of hospitality and support staff, fostering a positive and productive work environment.

- Conduct performance reviews, provide coaching and feedback, and identify opportunities for staff development.