Head - GPS Operations/GSC/Global Payments Operations - BFSI

Head of GPS Operations, GSC (Global Payments Operations)

To be successful in this role, you should meet the following requirements:

- Experience of working across multi-disciplinary and multi-cultural work environments

- Strong analytical background, being able to contextualize data into business activities and conclusions

- Proven ability in successfully designing and implementing large scale, complex global/regional change initiatives

- Experience in managing a highly regulated function mitigating risk through appropriate controls

- Sound understanding of Group strategy and capability to collaborate with the business at a global level to contribute towards these strategies

- GSCs are geographically and culturally diverse supporting highly regulated entities. The major challenge is driving large scale transformation while ensuring a stable BAU operation amidst a dynamic and challenging economic and regulatory environment.

- The need to engage widely internally as well as with Regulators, industry forums as well as directly with customers (through participation in large value deals)

- Ability to understand and distil complex technical product and system detail and communicate effectively at Group Executive / Group General Manager level.

- Striking the right balance between Service, risk and cost management through the appropriate use of technology and other transformation levers

- Ability to communicate effectively at senior levels in and out of the bank - on a specialised domain

- The need to continually ensure retention of top talent with the right values, in what is a very competitive industry (especially with global wallets, digital currency early adopters and other Fintechs)

- The establishment of the Business Services within DBS is crucial to Global Businesses strategy, aimed at business growth, global consistency, improved customer service and reduced operational risk.

- GPS is in the midst of a 3-5 year transformation plan driven by 10 pillars that underpin their strategy, that requires a different mindset quickly grasping opportunities and challenges - including budgeting/change/risk and transformation

- The Operations environment emphasises on highly professional customer focused service delivery, with extended efforts for improvement in service and cost effectiveness.

- Due to challenging environment across Group companies, processing delays or errors encompass risk of serious losses to the Group and also leads to poor customer service. The maintenance of a prominent internal control is essential to minimise risks and maximise process security.

- Day to day contact with customers both internal and external is a fundamental part of the responsibility.

- Authorised to write off and provision losses.

- Ability to lead a 3,500 member team to share and implement best practices and improve performance using internal and external benchmarking

- Ability to ensure robust succession planning and talent management in a highly competitive market.

- Responsible for deployment of the training and competency model for GPS Operations staff across the GSCs

- Ability to strike the right balance between Service, risk and cost management through the appropriate use of technology and other transformation levers

INTERNAL:

- Ability to drive large scale strategic transformation while ensuring a stable BAU operation amidst a dynamic and challenging economic and regulatory environment.

- Proven ability in successfully designing and implementing large scale, complex global/regional change initiatives

- Ability to strike the right balance between Service, risk and cost management through the appropriate use of technology and other transformation levers

- Ability to drive large scale strategic transformation while ensuring a stable BAU operation amidst a dynamic and challenging economic and regulatory environment

- Ability to communicate effectively at senior levels in and out of the bank on a specialised domain

- Ability to engage widely internally as well as with Regulators, industry forums as well as directly with customers (through participation in large value deals)