Head - Global Delivery - Telecom Software

Position: Head-Global Delivery

Location: South India

Experience: 16+ yrs

Reporting To: President - Strategic Operations

Qualification: B.E. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

JD

Required to provide strong process & technical leadership. The right candidate will have a solid technology background with hands on experience in managing global delivery function. The candidate should have a good understanding of processes, industry best Practices and key metrics.

Develop & refine relevant processes, systems and tools to deliver world class delivery services to our clients in the mobile roaming industry

1) Managing the Global customer delivery team

2) Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers

3) Locating and Managing third party vendors and partners

- Managing Billing (Invoicing) & Revenue Forecasting

- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at Hand

- Provide regular reporting and departmental updates to senior management and key Stakeholders

- Foster an environment of continuous improvement in terms of processes & CSAT