Head - Fulfillment - Insurance

Key Responsibilities :

- Ability to lead and coordinate with internal stakeholders operations, underwriter etc. to ensure completion and decision for all the applications.

- Ability to coordinate with external stakeholders such as customers, TPA, distribution partners to ensure completion and decision for all the applications.

- Hiring, training, coaching and leading call centre representatives to ensure maximum completion of the logged cases and quick decision making.

- Ensure compliance is followed throughout the process and any miss is reported to appropriate authority at the earliest

- The processes should be completed as per the TATs

Job Specifications :

Qualifications :

- Bachelors or master's degree

- Preferred qualification - Post graduation in management

Experience :

- 10+ years' experience with 5+ years' experience in managing call centre.

- Past experience in setting up and successfully running call centre.

- Candidates with experience of life insurance or insurance intermediaries like Policybazaar, Paytm, etc. will be preferred.

- Past experience in hiring and setting up the processes will be preferred.

Key Technical Skills and Core Behavioral Competencies :

- Demonstrated user obsession and empathy.

- Excellent writing skills with an attention to detail.

- Proven ability to lead and manage multiple priorities and deliver business results, dynamic environment.

- Proved record for flawless execution and focuses on continuous improvement.

- Focus on impact and results. Working on the right things and getting them done.

- High intellectual curiosity with a willingness and ability to take smart risks and fall forward.

- Demonstrated business orientation, correctly analyze business situation and foresee implications of major decisions with strong commercial acumen.

- Have high energy and works well under pressure to meet deadlines.

- Demonstrated ability to influence through tact and negotiate with and manage multiple stakeholders.

- A sincere, well-intentioned professional with strong ethical values.