Head - eServices - Travel/Airline Domain

Silverpeople is working exclusively with one of the leading and well established organization in travel domain. Currently we are recruiting for a senior position, Head - eServices, who will be leading the eServices team which includes the Online booking engine for Direct sales & Self- services product apart from variety of other modules enabling direct access to the user.

This role will be focusing towards the volumes enhancement towards Direct sale & Self-service by ensuring best User experience. S/He would drive new product strategy through identifying, analyzing and implementing game-changing innovations as well as improve existing product performance by using analytics to identify incremental enhancements.

Job Description:

- Head - eService is the strategy & execution owner of the online products across various platforms from the technology perspective.

- To collaborate with the Portal UX and Design team to produce clear wireframes, workflows and visual designs ready for handoff for development.

- The individual is required to spearhead the technology support to the ecommerce team to achieve the Direct sale & self-service targets by improving conversions & reducing system emanating failures.

- Ability to conduct meticulous UAT testing, bug fixing and usability, ensuring zero tolerance towards the errors/bugs across online platforms.

- Ability to perform qualified data analysis to identify the trends in website traffic / behavior which would further help in taking informed decisions around personalization.

- To increase performance and productivity of Agency and track work assigned on a regular basis which includes organizing quarterly meetings.

- Lead the overall team's effort towards innovative designs and solutions to complex business problems in order to improve eCommerce Direct Sales.

- Ability to work with cross functional teams and integrating multiple systems. In-depth understanding of Payment Gateway integrations and operations is required.

- Ability to write the overall strategy documents, effective stored procedures, SOP- s, BRD's & Business Requirement Documents for various applications.

- Manage performance, holding self and team members accountable to effectively and efficiently complete work responsibilities.

- Ability to quantitatively analyze new features for the Online platforms to drive new product directions/features.

- Create daily / weekly and monthly reports giving detailed insights on functions that are being managed.

Candidate's Profile:

- The candidate must be an engineering Graduate from a premier institute with a minimum of 6 years of experience in product management role with minimum 2 years in managerial capacity. Master's Degree will be an advantage.

- Detailed understanding of aviation product development standards & latest solutions available in the landscape.

- A keen eye for innovative solutions every minute of the day, driven by latest trends in the industry and user behavior on the online platforms.

- The candidate should possess excellent client relationship skills, analytical skills, coordination skills, and strong organizational and communication skills.

- Understanding and comfort working as a product contributor to an agile team with a specific acumen of managing product life cycle.

- Expertise in one or more key practice areas such as: strategic/business planning and performance measurement, process management (including Quality Management and Six Sigma) will be preferred.