Head - eCommerce Tech Operations

Our client is a MNC Company based Bangalore.

It's 5 days working from office. Client is not on Hybrid and work from home bases right now.

Education - B.TECH / Preferably MBA from a Good B School.

Work Exp : 12 yrs+

Job Profile :

- Monitoring the team of Ecomm Tech Ops to ensure smooth functioning of ecommerce technology operations (inventory, forward orders, returns, refunds) on a daily/ weekly basis for all business lines/ brands of the Company using Cube/ Power BI/ Ecommerce Systems.

- Reports and ensuring necessary actions are taken by identifying gaps. Help resolve repeating e-com tech issues by doing root cause analysis of the problems with different tech teams and taking up tech improvements & change requests. Ensuring the tech improvements are delivered as per BRD.

- Assist BU Head Ecommerce Technology Operations in defining SOPs for certain processes related to ecommerce and in proposing long term design changes to improve ecommerce process and tech system robustness & reliability.

- Help resolve repeating e-com tech issues by doing root cause analysis of the problems with different tech teams and taking up tech improvements & change requests.

Work with different tech teams for changes in the tech to improve the system and make it more robust; align the tech developments across different businesses of the Company and monitor them.

Candidate Personality Traits

- This role has high impact on ecommerce business sales, profitability and customer satisfaction as it allows ecommerce technology processes and design to improve. It holds a lot of promise for the individual from the learning standpoint.

- Individual needs to have a strong problem solving skills, analytical skills, ability to front end discussions with top management and give clear guiding instructions to technical teams on the requirements and carry out execution at a fast pace.