Head - eCommerce

Job Description :

- Lead customer service & Technology.

- Build overall ecommerce/digital strategy to drive the brand presence and conversions through the online channels.

- Strategize to build & grow business exponentially in the short & long term on e-commerce platform by driving key e-commerce/ digital fundamentals.

- End to end responsibility of revenue and P&L for online presence from- website, ecommerce to digital marketing.

- Develop & execute strategies for full price sell thru.

- Leverage assets & imagery of brand to further and brand promise.

- To increase customer lifetime value by developing unique (with Brand guidelines) product and service assortment.

- Driving traffic from Retail to Online and vice versa to increase loyalty and frequency of purchase to increase customer lifetime value.

- Drive traffic, conversions and shopper engagement/experience initiatives to enable sustainable business growth on e-commerce.

- Drive loyalty & retention of customers.

- Track, review and drive category-wise growths.

- Drive content creation within the organization & retail stores.

- Partner with peers, esp., Retail, Brand & Brand Experience to deliver a holistic digital Brand Experience.

Role Requirement :

- Strategic thinking with knack for implementation

- Entrepreneurship : Ability to create and think out of the box.

- Drive for results along with strong business planning, functional and technical Skills. Ability to execute strategies systematically.

- Strong People Skills and ability to build trust & sustainable interpersonal relationships with multiple stakeholders