Head - Direct Banking - BPO

Head _ Direct banking

Client _ Australian Based MNC Bank

Location - Bangalore(Manyata Tech Park)

Shift Timing - 7:30 AM to 4:30 PM

Your business & team:

- Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.

- RBS has over 1000 branches and more than 10 Customer Service Contact Centre's nationally with a strategic program aimed at delivering innovative and transformational opportunities so that we can become a truly world class retail bank.

- In Direct Banking, we're at the heart of the Retail Bank. Across all corners of Australia, our team help around 1 million customers each month, through great conversations, and legendary care. Our people are the voice of the Bank, whether that's over the phone or through messaging. We're proud of the work we do each day, looking after each other, and our customers, when it matters most.

Your impact & contribution:

- This role will be responsible to lead, develop and retain customer support team, ensuring the necessary skills, attributes, behaviors and motivation to provide friendly, personal and efficient service in meeting the full financial needs of customers and communities.

- You will proactively identify, report, manage risks and compliance issues across the business, and ensure they are rectified and/or remediated in a timely manner in adherence with our risk frameworks.

- You will build relationships, contribute ideas and develop strategies with other business units to optimise business opportunities for the customer and the Bank

Your reporting lines: You will report to the General Manager Direct Banking and will have a number of direct and indirect reports.