Head - Digitization/Robotics & Sales Process Automation - Insurance Domain

Key Accountabilities - 

- Identify Automation initiatives for business functions and build value proposition for all projects. 

- Review and understand the Scope and define technical requirements of IT systems & Business Applications. 

- Subject matter expert in insurance domain knowledge, preferably sales automation, ecommerce and marketing experience. 

- Work with Business Teams to understand the requirements and Identify IT Initiatives. 

- Work with IT teams to build execution plan and deliver the Digitization Roadmap. 

- Develop cross-cutting knowledge of business processes and leverage it to drive IT enablement. 

- Coordinate with relevant IT teams for system availability and business teams for adoption & ROI. 

- Ensure Project Execution and stake holder Coordination to ensure effective project management and delivery. 

- Ensure business value delivery from each of the IT solutions deployed and under deployment. 

- High Level Reports and Documentation.

KPIs

- Launch and drive adoption of the new innovative end to end sales enablement across various distribution channel

- Define future Digital road map, end state and digital strategy for D2C and distribution

- Spearhead digital adoption across various distribution channels for on-boarding customers and distributors.

- Work on budgeting, P&L, design and development of various new initiatives and platforms

- Conduct continuous extensive research of ground level sales reality and the pain points, current state understanding of systems and processes and competition benchmarking to develop the end state aspiration.

- Design and implement Management Dashboard

- Facilitate device procurement, policy, Indemnity process automation and distribution process

Technical Expertise

- Strong Problem-Solving and Analytical Skills

- Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)

- Have good understanding on technology and business processes

- Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes

- Should be able to Prioritise and manage Multiple Portfolios

- Good exposure AI, Bots, RPA, NLM

- Good understanding on workflow, interaction bots

Candidates should come with minimum 10 years of experience in execution of these related projects within BFSI or consulting firms.