Head - Digitization - Life Insurance

Based with a Reputed Life Insurance Company in Mumbai.

A candidate with Insurance background having strong experience in Digitization with strong knowledge in Artificial Intelligence, Chatbots, Robotics Process Automation.

Role Details :

- Identify Automation initiatives for business functions and build value proposition for all projects. Review and understand the Scope and define technical requirements of IT systems & Business Applications.

- Subject matter expert in insurance domain knowledge, preferably sales automation, ecommerce and marketing experience.

- Work with Business Teams to understand the requirements and Identify IT Initiatives. Work with IT teams to build execution plan and deliver the Digitization Roadmap.

- Develop cross-cutting knowledge of business processes and leverage it to drive IT enablement. Coordinate with relevant IT teams for system availability and business teams for adoption & ROI.

- Ensure Project Execution and stake holder Coordination to ensure effective project management and delivery.

- Ensure business value delivery from each of the IT solutions deployed and under deployment. High Level Reports and Documentation.

KPIs

- Launch and drive adoption of the new innovative end to end sales enablement across various distribution channel

- Define future Digital road map, end state and digital strategy for D2C and distribution

- Spearhead digital adoption across various distribution channels for on-boarding customers and distributors.

- Work on budgeting, P&L, design and development of various new initiatives and platforms

- Conduct continuous extensive research of ground level sales reality and the pain points, current state understanding of systems and processes and competition benchmarking to develop the end state aspiration.

- Design and implement Management Dashboard

- Facilitate device procurement, policy, Indemnity process automation and distribution process

Technical Expertise

- Strong Problem-Solving and Analytical Skills

- Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)

- Have good understanding on technology and business processes

- Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes

- Should be able to Prioritise and manage Multiple Portfolios

- Good exposure AI, Bots, RPA, NLM

- Good understanding on workflow, interaction bots.