Head - Digital Products - Retail Banking - IIM/FMS/MDI/XLRI

Role Details :

The individual will have the Ownership of designing/modifying client journeys across multiple acquisition platforms and applications for Retail segment. He will own digital products and platform across channels (web, mobile web and app) across asset, liability and wealth segments.

Overall Job Description

- Define product roadmap for digital platforms of the Bank for Retail segment for different product lines like Personal Loans, Credit Card, EMI on Debit Card, Savings account, FD/RD, Investment, Insurance, etc.

- Customer focused thinking with deep understanding of customer pain points, needs and aspirations.

- Define and Own end to end user journeys across product/platforms articulated above.

- Design Do It Yourself (DIY), Assisted as well as Partner led journeys across products with high degree of re-usability across all three enabled by micro-services based architecture.

- Execute product roadmap and manage end to end Product Development Lifecycle.

- Should convert BRD/PRD to write requirements in Agile Methodology.

- Closely work with UI/UX designers/partners for wireframes/visual designs.

- Manage sprint, product release and launches on regular intervals.

- Cross-functional collaboration - work with multiple stakeholders internal (Solution development Group, IT, Product, Risk, Business), external (vendors and partners) to drive and implement product roadmap.

- Constantly benchmark platforms against best in class globally to create frictionless client journeys as digital infrastructure matures - Evaluate product solutions and vendors for specific use cases.

- Work closely with Business and Growth team to drive adoption of platforms & user growth via client campaigns or via partners.

- Ensure core platforms / business rule engines as APIs are productized to facilitate open banking initiatives of the Bank

Education and Work Experience Requirements:

- Should be well versed with agile / scrum methodologies

- Strong understanding of micro-services / API based architecture

- Essential requirement: MBA/PGDBM from Tier 1 College.

- Essential requirement: 10-12 years of work experience in product design or client journey design.

- At least 4-6 years of experience in design of digital products and solutions for Retail segment in any bank / NBFC / Fintechs