Head - Digital Commerce - Electronics/Electrical Components Manufacturing Firm

Company Profile: One of the fast-growing electronics/electrical components manufacturing organizations headquartered in India, and has a presence globally.

Role Summary: Responsible for ensuring frictionless customer experience across a retail customer's fulfilment journey.

Key Responsibilities:

- Should have a strong background in Sales and Marketing Systems, Customer Engagement and Experience Management, New Age techs, Analytics, Planning systems, IT Infrastructure, IT Security, and AI/ML technology.

- Responsible for leading multiple transformational projects like setting up an E-Commerce platform, Call Centre, CRM, etc.

- Implementing new technologies like AI, Chat Bot, RPA, etc. to improve operation efficiency and revenue.

- Driving Digital Transformation Program