Description:
- The role expectations are aspirational and involves transformation, not just execution.
- Identify end-user needs and behavior through research, including observation, interviews, surveys, analytics, and user testing.
- Define requirements for a brand-aligned user experience.
- Lead teams to create and deliver high-quality design experiences.
- Transforming user experience
- Support development of innovative new business models
- Improve experiences for customers by ensuring high-quality design
- Drive design standardization across the organization
- Transforming the organization
- Represent design at top level of the organization
- 2x CEO leadership meetings per month, 3x to 4x board meetings each year
- Spread design by creating a common language and set of practices across organization
- Transforming the design team
- Develop design team skills, supporting regular conference visits for different skill sets
- Nurture a thriving community of designers through monthly town halls
- Represent organization's brand at functions
Background:
- Extensive design experience (15+ years) in either design-led organizations or agencies
- 10+ years' experience in positions of design leadership with proven track record
- Masters in Design from a Reputed Institution
Skills:
- Commercial fluency
- Capable of creating comprehensive metrics systems across multiple products, consumer journeys, and teams. Ability to link design and commercial metrics and convey insights to peers.
- Leadership and community building
- Ability to manage diverse team consisting of multiple disciplines and spread over multiple geographies. Ability to forge strong sense of connection between the team and other departments.
General management
- Comfort with basics of running a large department (eg, hiring, team prioritization, and allocation, budgeting).
- Compelling communication skills
- Aptitude for convincing others (internally and externally) of the value of their ideas. Ability to represent the brand in public domain (2 to 4 industry events, 2+ press articles).
- Demonstrable design talent
- Evidence of design ability-for example, 2+ top-tier design awards in order to better attract strong design talent. Ethnographic skills also valuable to understand quickly and effectively the potential for design in organization; experience with 3+ organizations preferred.
Mind-sets:
- Outside-the-box thinking
- Demonstrates ability and willingness to develop innovative, exciting solutions to business problems. Possesses passion to challenge status quo and find new solutions.
Humility :
- Takes collaborative approach required to understand organizational problems. Believes in a non hierarchical culture of collaboration, transparency, safety, and trust.
Customer centricity
- Is fascinated with how users experience products and services and has a hunger to improve those experiences.
Ambition :
- Possesses significant personal and professional drive to improve standing of design internally.
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