Head - Delivery Excellence - BFS/IT

Head - Delivery Excellence

- This position is responsible for driving the quality of work we are performing for customers and measuring through a variety of methods.

- The key aspects of the role are definition, adoption and implementation of Project Management Methodologies, Processes, Procedures, Reporting and Quality Control to be used on major projects.

- The purpose of the group is to drive the consistent end-to-end implementation of services business practices, including quality assurance and transaction excellence.

- This role will work closely with the Leadership Team and PMO representatives across the organization.

Job Description :

- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.

- Assist organization in the creation, monitoring, measurement and analysis of standardized processes.

- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.

- Analyze the supply chain metrics - effort deployment in projects, variance vs plan, open positions, planning for new projects, etc

- Drive project profitability along with delivery leadership

- Tracking milestone achievement and driving unbilled liquidation

- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.

- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis.

- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.

- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

- Communicate to key management stakeholders on salient quality issues and business opportunities.

- Account P&L - Protect projected revenue, drive GP improvement and billing as per the guidelines without leakages.

- Zero Escalation

- Ensures success of the delivery organization.

- Manage conflicts, Drive the teams to remediate the problems and ensure the team's processes and tasks are carried out efficiently.

- Address all escalations with direct supervision and stakeholder management.

- Transition / Transformation Management Process Consultancy and Improvement

- Project Planning & Project Execution Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service.

- Involve in preparing SOW, Project Plan, participating in proposals, Scoping, Project Estimations, Resource Loading, Risk Management, Task delegation, Schedules, tracking status, Project cost/Effort tracker.

- Handling Change request in Project Management Conducting instructional research and analysis on learners and contexts. Maintain Project documentation.

- Budgeting, Planning and execution of time framed activities.

- Provide platforms and activities that enhance the last mile learning process.

Desired Experience :

- 15+ years' experience in managing technology teams

- Relationship Management - must have excellent experience /ability to build, nurture and maintain positive relationships with key business partners in India (both internal and external).

- Leadership - significant experience in leading change and implementing strategic plans

- Financial Management - should be skilled in Financial planning, budgeting, cost allocation and reporting. Experienced in developing and presenting business value cases.

- Project Management - consistent record of delivery and management of sizeable projects. Proficient in implementing project oversight, controls and business partner structures.

- High level of integrity, sense of urgency, attention to detail and quality standards

- Strong eye for business with outstanding analytical and technical skills, and willingness to challenge status quo.

- Ability to multitask and prioritize matters effectively along with outstanding interpersonal skills, effective management of different cultures.

- Dedication to fostering an inclusive culture and value diverse perspectives.

Qualification :

- MBA or a related field

- Green Belt Certification or Black Belt Trained

- PMP or ITIL certification