Head - Debt Collections Strategy - FinTech

Job Description :

- Build and navigate the collection strategy for a large consumer finance portfolio to minimize delinquencies, achieve targets and control costs

- Mentor, train and lead a team of in house Tele-collection agents and manage the external collection agencies

- Analyse Collection efficiency and formulate plans for implementing collection efficiency

- Ensure adherence to Standard Operating Procedures and legal compliance

- Review escalated customer complaints and methods of resolution, conflict and crisis management

- Monitor and keep a close track of Collection Costs in accordance with budget

- Analyse and provide inputs to Credit & Sales teams on emerging trends, patterns in customer behaviour, collections performance across the region