Head - Data Center Operations - IT

KEY RESPONSIBILITIES :

- Provides senior leadership to drive strategic vision for Data Centers, including Critical Facilities Operations, Commissioning, Infrastructure Service Delivery , Security, and Safety on a corporate level.

- Manages nationwide Data Center operations of the 24x7 Data Center environment.

- Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including capacity, availability, budget, and inventory. Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, DC power systems, and HVAC systems in order to achieve 100% availability.

- Translates business server, storage, and networking requirements into specific Data Center needs (space, racks, power, AC, cabling) with cost estimates. Has responsibility for meeting established Service Level Agreements (SLAs).

- Establishes key KPI, SLA's, metrics and measurements demonstrating area health.

- Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.

- Oversees all aspects of the data center & critical physical infrastructure. Ensures that all work performed within the space is done to high quality and without impact to internal/external customers.

- Manages and leads vendor relationship to maintain day to day operations and strategic goals for Data Center Operations SLA's and deliverables. Works with current vendor stakeholders and partners to develop and deliver strategic plans. Oversees all data center vendor contracts, streamlining services required and optimizing overall costs.

- Evaluates and mitigates risk on new and existing programs within data center program governance.

- Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.

- Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.

- Manages budgeting and forecasting, planning, deployment, incident, and problem management, change management.

- Maintains documentation and diagrams capturing all essential parameters of Data Center operations.

- Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.

- Creates and delivers presentations to leadership team, company meetings, and conferences.

- Represents Organisation at conferences and seminars.

- Performs other duties as assigned.

- Must be familiar with industry standards and certifications and should have prior track record in getting the key facilities certified through these standard bodies.

- Must be well versed with the developments in the cloud and its applicability to the key facilities.

- Must have prior demonstrable experience in delivering large initiatives through cross functional collaboration.

- Excellent decision-making, problem-solving, team and time management skills.

- Demonstrated ability to develop credibility, influence without authority, and successfully implement change initiatives within a diverse, complex organization. Resourceful and proactive in gathering information and sharing ideas.

- Knows the business and the mission-critical technical and functional skills needed to do the job; learns new methods and technologies easily.

- Understanding of colocation industry and flexible needs of clients

- Strongly prefer experience and knowledge in newer IT technologies such as future direction of network and security virtualization and software defined networks.

- Broad knowledge of basic IT technologies (e.g., operating systems, network devices, SAN Storage, VM &Cloud Infrastructure)

EDUCATION & EXPERIENCE :

- Bachelor's degree in Engineering, Business Administration, Computer Science, MS or related field or equivalent work experience normally obtained with 6-8 years of related experience.

- A minimum of 15-18 years' experience managing all aspects of the data center facilities for a large organization and be well versed with all aspects of the Data Center Operations and Maintenance.

- A minimum of 5-7 years' senior level experience managing operational and support teams for a large enterprise or colocation facility.

- Must have prior experience in creating a roadmap for data center efficiencies and delivering on the roadmap.

- Proven leadership, collaboration, and organizational skills with demonstrated ability to successfully manage simultaneous deliverables and meet deadlines.

- Excellent understanding of Banking/Insurance & Mutual Fund Market

- Must be able to anticipate challenges and risks and proactively suggest/implement solutions.

- Ability to work under pressure demonstrating agility through effective and innovative team leadership.

- Excellent interpersonal skills and proven ability to operate effectively in a global environment.

- Ability to influence and communicate across functions and to external stakeholders.