Head - Customer Value Management - Telecom

Functional:

- Telco CVM knowledge & experience is mandatory

- Experience in telecom Marketing/business operations & Customer delivery management

- Sharp analytical skills, telecom business acumen & ability to interpret & translate Customer insights into actionable revenue generating programs

- High degree of comfort with MARTECH & digital technologies - ability to leverage these technologies for business growth.

Behavioral:

- Excellent problem solving and analytical skills combined with a strong business acumen

- Ability to understand technical nuances and work with cross functional teams to anticipate & resolve issues

- Bias for action and can break down complex problems into steps

- Excellent collaborator

- Effective team leader

- Excellent verbal and written communication skills, interpersonal skills

Business: Consulting Customer on Revenue enhancement

- Develop/define & implement marketing programs/campaigns to enhance service penetration & increase revenues for the Customer

- Identify and make recommendations for actions to improve campaign performance to drive incremental revenue

- Lead weekly & monthly performance reviews with the Product & CVM Heads

- Study market requirements on an on-going basis to identify opportunities for incremental revenues.

- Track competitor activities in various domains, create & flash outcome oriented reports and dashboards.

Team handling & collaboration:

- Spearheading a team of professional (from analytics, consulting team & operations) to drive customer value management strategies and operations leveraging Comviva's Platform

- Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the Customer Interface with Comviva's technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem

Relationship management:

- Managing relationship with Customer CVM/Product Heads, CVM Team along with their BI Teams

- Build and maintain solid understanding of the Customer's infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation

Others:

- Negotiate, agree and maintain & monitor Service Level Agreements with the Customer within unit's policy guidelines.

- Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.

- Manage product release updates