Head - Customer Support Operations - Online/Internet

Role responsibilities:

- To ensure the full implementation of the Customer Services strategy across the business.

- To ensure that the Customer Services function operates effectively and that the functions- activities are aligned to departmental and Company objectives.

- To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.

- To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.

- To represent the Customer Services function as an active member of the Senior Management Team.

- To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.

- Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.

- Participate and contribute to relevant management meetings.

- Promote effective communication throughout all levels of the Customer Services function