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08/01 Vinod Pandey
Head at PMS Consulting

Views:406 Applications:54 Rec. Actions:Recruiter Actions:26

Head - Customer Support - Digital Payment Firm (4-5 yrs)

Noida Job Code: 783354

Job Profile -

- Looking after the agent/sales support piece. Handling the team of customer support executives and customer support manager.

- Ensure TAT s are being followed

- Ensure Seamless call functioning and correct resolution

- Defining process flow

- Responsible for monitoring team performance through timely feedbacks.

- Monitoring Transactions

- Effective Query Resolution Management

4- 10 years of experience in Payment Solution. Preferred candidates will be from FINTECH companies.

- Knowledge of Basic SQL

Women-friendly workplace:

Maternity and Paternity Benefits

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