Head - Customer Success - SaaS

Key Responsibilities:

- Team Leadership: Lead and manage a team of customer success managers, providing guidance, coaching, and mentoring to ensure high performance and achievement of goals.

- Customer Retention: Develop strategies and initiatives to maximize customer retention and reduce churn, including the implementation of proactive engagement and renewal processes.

- Customer Onboarding: Oversee the customer onboarding process to ensure a smooth and successful implementation of products or services, including the development of standardized processes and best practices.

- Cross-functional Collaboration: Collaborate with sales, product, and support teams to align customer success strategies with overall business objectives and ensure seamless communication and coordination.

- Industry and Market Knowledge: Stay informed about industry trends, market dynamics, and competitive landscape to provide insights and recommendations for enhancing customer success initiatives.

Qualifications and Skills:

- Master's degree in business administration, marketing, or a related field

- Experienced candidates from SaaS product will be considered with min of 7-12 yrs of relevant experience

- Proven experience in a customer success or account management leadership role.