Organization: Early stage Logistics Technology start-up Reporting: To Co-Founder People Management : - Own strategic customer relationships with companies and governments - Ensure customer success, ultimately defined by customer return on investment and advocacy and by ensuring renewal and growth of the customer - Manage a team of Account Managers Manage Escalations : - Develop programs to increase engagement of customers and drive their key metrics, working closely with product, and solution architects to ensure success - Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution Required: - Leadership experience in Client-facing account or relationship management experience in a SaaS software company - Strong, proven sense of customer empathy and customer-centrism - Consistent track record of past achievements including the ability to manage external stakeholders and grow accounts - Excellent English speaking/writing language skills required - Team management experience

Mumbai

Head - Customer Success - Logistics Technology Startup 

Head - Customer Success - Logistics Technology Startup  ,Job Description for Head - Customer Success - Logistics Technology Startup  in A leading Executive Search Firm in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Head - Customer Success - Logistics Technology Startup  in A leading Executive Search Firm in  Mumbai for (8-15) years of experience. Apply Now!