Head - Customer Success - HealthTech

Head of Customer Success - India at well known Health Tech company

Bachelor's Degree from tier-1 institute, MBA would be preferred; Experience in customer-facing roles with at least 3-4 years in the startup sector.

As the Head of Customer Success, you will be responsible for the entire Member experience of Twin.

You will be accountable for 3 critical functions :

1. Loyalty - Drive retention with a goal to keep members for life on Twin

2. Customer CARE - Keep real time pulse on our members, prevent escalations and ensure all concerns are closed with high satisfaction

3. Customer Experience - Ensure our services are designed to delight our customers at each stage of the journey with a clear objective high Service Experience and NPS