Head - Customer Success - Health & Fitness Business

Customer Success Head

CureFit is a health and fitness company offering digital and offline experiences across fitness, nutrition, and mental well-being. yoga and meditation, and medical and lifestyle care hassle-free. Co-founded by Mukesh Bansal and Ankit in Nagori 2016, the company is headquartered in Bangalore, Karnataka.

Responsibilities :

- Overall responsibility for the development, performance and maintenance of the customer service activities of the organization

- Efficient running of the team and contribute to training and development

- Achieve maximum profitability and growth in accordance with organization plans

- Direct, manage and monitor the overall performance of the customer services activities

- Effective liaison, support and assistance between customer services department and rest of organization

- Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities

- Utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers' issues and complaints in accordance with agreed requirements

- Support to all other departments with customer service and related issues

- Developing plans for team activities to include strategy to achieve agreed targets

- Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information

- Maintain accurate customer service records

Desired Candidate should have :

- 7-10 years experience in heading customer service function

- Ability to translate your skills to other employees through training and mentoring

- Excellent verbal and written communication skills

- Proficiency with Microsoft Office Suite and Google Docs