Head - Customer Success - Eduction

We are handling a job opportunity for the role of Head Customer Sucess with the leading company into Edutech online business based at Delhi/NCR.

- They are looking for someone who will be responsible for developing customer relationships that promotes retention and loyalty. The customer success manager often provides technical support to customers with the goal to keep the customer engaged with the business products.

- Responsible to create policies and procedures that optimize the customer experience.

- Customer Success Managers should possess fantastic interpersonal skills and be strong leaders.

- Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

- Strong educational background working into B2B/B2C Saas based product companies.

- Minimum 8 - 12 years experience.

Mehtab
9867913864