Head - Customer Success - Digital Marketing/Ad Tech/Paid Performance Firm

Apply only if you have Paid performance/ digital marketing/ Agency experience

Our Client is a leader in Performance Marketing, provides a sophisticated technology solution to efficiently manage Digital Marketing campaigns for several large brand clients in India. We are currently a 450+ people team; and growing extremely fast to gain more Digital Spends- market share with a mix of technology solutions & strong analytical services.

In pursuit of this, they seeks to hire a Customer Success Head who'd help us build strong relationships of great performance & trust amongst its Clientele and spread the word about how we offer the best possible Digital Advertising experience in the industry.

You'd need to be Awesome at:

- P&L owner with full responsibility of revenue growth and customer delight of our Media business unit and its 80+ client accounts

- Overall accountability of engagement construct including business analysis, business solution architecting, managing scope and schedule, delivery & optimization and client management

- Build trust with c-suite executives to influence their digital strategies and build innovative solution that deliver significant business impact

- Be heart, mind and voice of client

- Be able to sell Product & Service Offering & understand technology aspects of it on the back-end

- Foster deeper relationships with global tech giants, e.g., Amazon, Facebook and Google, and leverage these unique partnerships to deliver value for our clients

- Direct line responsibility of highly talented team of Engagement Managers. Matrix manage a team of channel strategists and business operations team to drive multiple programs to completion

- Being on top of industry updates from technology, competition & functionality perspective

If you are:

- 10+ years of Client Management experience in Digital Marketing (Performance Marketing preferred) in India/APAC markets

- A great story teller and an elegant negotiator

- Love digital marketing and everything around it

- Aggressive & take control

- Highly organized

And most importantly, LOVE customers & strive for every inch of their satisfaction

And if you're excited about:

- Being a part of company doing something really amazing & redefining stuff

- Making a splash in a multi-billion-dollar Digital Advertising industry

- Learning & Growing far beyond your current horizon

- Competitive Compensation with the usual benefits

- A place full of like-minded & ridiculously smart folks

- A start-up culture that you'd cherish forever in your work life