Looking Professional who are coming from the experience of Customer Support / Customer Head  Job Location: Gurgaon  Experience: 12+Years  Key Accountabilities :  - Business Process   - Quality Assurance  - Service Direct  - Planning & Disaster Recovery Management  - Strategy & Policy  - Service   - Committee work  - Progress Reports  Key Responsibilities:  1. Develop new strategies to increase customer satisfaction and reduce customer escalations  2. Being the second level escalation point for all clients for service and billing issue  Handling a team of Managers & Executives who will be responsible for the following:  - Handling the entire process from Reservations to Invoicing for all clients of all Branches.   - Track all reservations for successful completion.  - Ensure audit of all rental transactions for all locations on a daily basis to ensure correct billing.   - Facilitate regular invoicing to all clients.  - Solicit feedback from all clients & users for service levels and having met expectations.   - Highlight discrepancies in terms of process failures and business trends.  - Being the bridge between the sales and operations team.   - The operational point of contact for software development, training and usage.  - Resolving customer complaints and updating the Account Manager and Operations Manager to ensure the same is not repeated.   - Vendor Management and ensuring service delivery and also coordinating with Finance to ensure timely payments to the vendors in the COM model.   Please share your profile if you are interested for leading entire Customer Life cycle management.

Delhi NCR

Others

Head - Customer Services - BPO 

Head - Customer Services - BPO  ,Job Description for Head - Customer Services - BPO  in Randstad in  Delhi NCR Others for (12-18) years of experience. Apply Now!

Job Description for Head - Customer Services - BPO  in Randstad in  Delhi NCR Others for (12-18) years of experience. Apply Now!