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12/04 Vidhi Maru
HR at Peoplenomic Consulting Firm

Views:821 Applications:199 Rec. Actions:Recruiter Actions:68

Head - Customer Service - Retail (10-20 yrs)

Mumbai Job Code: 1078492

Job Description -

Key Responsibilities -

- Managing Customer Service function through all channels

- Ensure all customer Request / Queries / Complaints are addressed within time limits

- Build 'customer first' approach for the business, including with the outsourced partners

- Ensure all tools like personal interaction, telephonic interaction and digital and written communication are used to reach the customers effectively

- Design and implement measurement tools for customer service experience and provide periodic reports to senior management

Skill Sets:

Functional Skills:

- Must have worked in the operations functions in a retail lending institution

- Should understand the accounting principles, borrower ledgers, banking rules and regulations related to retail assets

- Should be comfortable with technology

- Meticulous in working and maintaining record.

- Must have handled large volumes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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