Key Responsibilities: - Advocate on behalf of the Customer and Customer Service during all business engagements to ensure a consistent high-bar of excellence - Lead outsourced outbound team; responsible for the overall direction, performance management, coordination, and evaluation of the team - Collaborate with business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers - Actively participate and drive the continuous improvement culture through - kaizen- and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality - Identifying customer-impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Must Haves: - Bachelor's degree, MBA is a plus - 5 plus years experience with Customer service would be an added advantage - Experience managing outbound call center or project management of transition planning & support - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" workday - Applicant needs to be in a people management role Key Competencies: - Building Effective Teams-Demonstrated ability to build, develop, direct, and manage a group of people - Organizational collaboration - Preferred Project Management & knowledge of Six Sigma/Lean Processes - Customer Centricity- Being service-oriented, building relationships based on trust and respect, keeping customers' needs foremost in mind - Solving problems creatively-Ability to support Business and provide solutions to customer pain points.

Bangalore

Head - Customer Service - eCommerce 

Head - Customer Service - eCommerce  ,Job Description for Head - Customer Service - eCommerce  in ABC Consultants in  Bangalore for (5-12) years of experience. Apply Now!

Job Description for Head - Customer Service - eCommerce  in ABC Consultants in  Bangalore for (5-12) years of experience. Apply Now!