- Leading Operations including monitoring & governing the transaction processes - Customer Satisfaction Surveys, Design, roll out, action planning and improvement - Customer communications across all channels like call centre, emails, SMS, letters, social media platforms like Facebook, Twitter etc. to be reviewed & measure taken - Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization - Maintaining compliance with SLA terms, agreed upon with the clients - Providing process and technology feedback to the business to refine policies towards customers - Providing behavioral related feedback to the Operations team to ensure governance according to a defined SOP - Define & create processes and procedures for Client Services process relating to Customer Service, Sales, Transitions, Capacity Planning - Defined processes for Inbound, Outbound, Email, Social Media & Escalations and worked on all the SOPs - Defined new processes to reduce cost and improve efficiency

Pune

Head - Customer Service - BPO 

Head - Customer Service - BPO  ,Job Description for Head - Customer Service - BPO  in Teamlease Services Ltd in  Pune for (7-10) years of experience. Apply Now!

Job Description for Head - Customer Service - BPO  in Teamlease Services Ltd in  Pune for (7-10) years of experience. Apply Now!