- The incumbent shall be responsible for leading customer service through Call center and Digital initiative (email, chat etc) across all product - Ensure that the short, medium and long term strategy for the voice and digital channels are implemented including technology innovations - Manage the escalation and nodal desk end to end - Liaison between various functions / departments within the organization for effective customer service delivery - Measure and Identify any gaps in process or service delivery and execute changes to maintain highest standard of customer experience - Identify, recommend and implement measures that help to optimise the cost of servicing by all means including automation, process re-engineering, migration to digital etc. - Delivery of cross-sell goals without any adverse impact on the customer service

Mumbai

Head - Customer Service - BFS 

Head - Customer Service - BFS  ,Job Description for Head - Customer Service - BFS  in Michael Page in  Mumbai for (8-15) years of experience. Apply Now!

Job Description for Head - Customer Service - BFS  in Michael Page in  Mumbai for (8-15) years of experience. Apply Now!