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25/03 Devyani Kadam
Senior Associate at Vitasta Consulting

Views:392 Applications:123 Rec. Actions:Recruiter Actions:83

Head - Customer Service - BFS (8-12 yrs)

Mumbai Job Code: 1068761

Head Customer Service

- Supervising, guiding and motivating a various team in Customer Service.

- Overall responsibility for all business units that operate from the CS Centre. Handling various LOB's in CS.

- To provide optimum service experience to the customers in a consistent manner through timely resolution of issues.

- Ensure regular training of the team to meet service requirements consistently in an effective manner.

- Adherence to service & quality benchmarks, to provide world-class service experience for customers

- Strict adherence to process Turn Around times and also adhere to commitments made to the client.

- Work closely with the Quality team to provide periodic feedback to Team coaches and Team managers.

- Meeting Process SLA and ensuring team member and process KRA's are achieved.

- Data analysis to identify improvement opportunities in the process.

- Work with the Projects team on reduction of customer interactions.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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