Head - Customer Operation & Sales - Architecture/Interior Design Industry

Customer Operation and Sales Head- Startup

Sales & Conversion:

- Lead the sales team and efforts at Brick&Bolt. Inside and Outside sales experience. Should be able to take the first customer calls and resolve their technical & functional queries. Meet customer in person whenever required and move them forward in the conversion pipeline.

- Consistently outperform sales and revenue goals through the development of aggressive and successful business initiatives.

Business Development:

- Lead the business development team and also participate directly in business development activities.

Contractor Management:

- Lead the contractor on-boarding team.

- Manage other sales operations functions, such as sales forecasting, sales activity reports, and productivity

Process Oriented:

- Data-centric in approach and come up with the smart & efficient processes for amazing customer experience.

Tracking

- Tracks each service request and make sure that the same is converted into projects.

Team Management:

- Lead a team of 4-5 individuals consisting of sales professional, business development folks etc.

- Work with the products team to improve the CRM interface and interfaces for customers.

- Demonstrates a high level of integrity, and a strong work ethic