Head - Customer Lifecycle Management - Telecom

We, ProPeople Consulting Group have been assigned by an MNC to identify CLM (Customer Lifecycle Management) Head for their unified Bengal circle. Details as below;

Organisation : Leading Telecom operator in India

Position : Head CLM - Marketing (Unified Bengal circle)

Location : Kolakata

Superior : Circle Marketing Head

Responsibilities:

- Heading entire Revenue and Base for Unified Bengal circle at the CLM Head role.

- Spearheading the Revenue stream for the entire pre-paid (voice) business

KRAs:

- Responsible for designing the product proposition to grow the usage & revenue

- Prepaid base management and achieving revenue target from the existing & new base

- Prepaid Churn management

- Drive Inflow and outflow matrix to enhance IRGS KPI.

- Drive Tertiary

- Revenue management by Decrement and PF products

- Member of the core product & innovation team to drive new initiatives, Value added products & services being launched by the company

- Involved in Business strategy planning, annual operating business plan formulations.

- Drive DHQ wise Revenue and Base KPIs

- Drive BTS wise Revenue and Base KPIs

- Revenue Strategies for LUT sites

- Campaign management

- Drive RGS activities from VLR base

- Segmented KPI drive

- MIS & BI interface

- Competition Benchmarking

- Adaptation of different communication mode and message engineering

- Coordination with CFT to get the product, Program and communication Lunch