Head - Customer Experience - Retail/Telecom/Automotive/FMCG

Head - Customer Experience - Retail/Telecom/Automotive/FMCG

- Work closely with Marketing, Sales and R&D to ensure that the Voice of the Product & Customer reaches all internal stakeholders.

- Responsible for digitization journey for CS to ensure industry best customer experience.

- Maintain track customer interactions and crunch the data to understand individual customer behavior.

- Dealing with Marketing to devise relationship campaigns and then design it accordingly.

- Drive Contact center responsibilities to Manage Product & Customer life cycle and CVM.