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09/11 Rajesh Deshmukh
Key Account Manager - HR at Altaa Vistaa Business Solutions Pvt Ltd

Views:2433 Applications:566 Rec. Actions:Recruiter Actions:87

Head - Customer Experience & Operations - Internet/eCommerce Startup - IIM/ISB/MDI/FMS (5-15 yrs)

Bangalore Job Code: 863274

Head - Customer Experience & Operations - Internet/eCommerce Startup - Tier 1 Institute Graduates /PG


Responsibilities:


- Building and Owning Customer Experience and Operations process

- End to end responsibilities of defining KRAs, SLAs and processes such that 100% fulfilment (providing hire to employers) happens for employers

- Build an efficient tele calling operations to do fulfillment process from scratch

- Owning the happiness metric (NPS) and the entire user journey

- Suggesting product enhancements to improve user experience

- Coordinating with stakeholders within the company to achieve target metrics

- Work closely with leadership team future strategies

- Lead and inspire team members

Eligibility Criteria:

- Candidate should have 3-5 years of experience in leading the customer experience and operations team

- Should have worked in a Series B+ startup

- Should be B.Tech/BE from top institutes

- Should be ready to relocate to Bangalore

- Notice period should be 2 months or less than that

Preferred Qualifications:


- Startup experience at ecommerce companies 


Skills:

- Should be high on ownership and responsibility

- Should have worked in aggressive target driven culture

- Should be proactive

- Should be open to try out new experiments

- Should be able to inspire large teams

- Should have frugal mind-set

- Should display never give up Attitude

- Should be able to work with different teams

- Should have displayed an urge of rapidly growing within an organization and take higher responsibilities

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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