Head - Customer Experience - Online Travel Portal

Company: Leading Online Travel Portal

Position: Customer Experience Head

Job Description:

Create and modify processes that ensure the correct set of budget hotels remain in the program

Ensure team executes the processes seamlessly on the ground

Guide team to analyze weekly performance of the select hotels across India.

Coordinate across departments to ensure performance issues are addressed at priority.

Collaborate with product and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same

People management-The role encompasses direct reports and would require him to work very closely with them.

Required Profiles:

- Must be MBA from Premium B- School

- Must have exposure in handling Customer Experience

MD Faiyaz
Assistant Manager - Delivery
Mob: +91 8013274146